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E-Cards For Business Use By : Kris Koonar During every Holiday Season or festival season, you can use ecards to convey the holiday message. After some weeks, remember to mail an e-card to an old customer that says: Thinking of You. Little and Big Commitments By : Darryl Rosen People who do not keep little commitments don't keep big ones either. Winning, profitable companies constantly inspire customer confidence by their actions, and always conduct business in a trustworthy manner. They keep their word. Commitments that are kept create repeat customers, and repeat customers create profit. Mystery Shopping for Lingerie By : Josie Lee The key to successful mystery shopping for lingerie is to act like a regular customer but make sure that you are very observant and to pass that information on to the person who hired you. The Power of Delighting a Customer By : Darryl Rosen A thoughtful gesture can delight a customer and result in enormous good will toward your product or service. I witnessed something spectacular that improved my philosophy about caring about customers. With one simple act, a colleague of mine created buzz that money could not buy! Customer Service: A Little Means A Lot By : Laurie Weiss How a single employee can ruin a company's reputation. Humor in Customer Service and How It Can Help Your Business By : Josh Stone Now, wait a minute. You are not a stage comedian or an actor. Your job is to sell something, not put on a clown act. How does humor fit into customer service? And that's exactly why this works: Everybody thinks just like the above paragraph. Because everybody thinks that way, nobody uses humor to ease a customer transaction. Building a Strong Customer Service Team By : Amy Nutt There are more and more demands being made of front line team members, and sometimes the pressure can be heard by your customer. How to Identify With a Customer in Your Business Industry By : Josh Stone No matter what industry you work in, this can be applied to your line of work, especially in the hospitality industry. Nearly half the jobs held at any given time are service positions. It's the way our economy works. The vital function of helping customers get the service and goods they want is pretty much everything that keeps the wheels going round. How to Deal with a Hostile Customer By : Josh Stone Any job which involves customer service will, before long, involve a few unpleasant encounters with at least one customer who has a problem about something. There is a notable difference between customers who have an understandable complaint, and those who seem to just seem to have a personal problem. Loyalty Shouldn't Be Your Customer's Problem By : Robert Howard As loyalty programs have expanded throughout businesses everywhere, a typical customer can be overwhelmed with tokens, loyalty cards, coupons, and key fobs. It shouldn't be that way; loyalty shouldn't be your customer's problem. Instead, companies should look for ways to make loyalty programs as convenient and transparent as possible to the customer. The Business of Helping Others to Get Online Tasks Done By : james lowe Many business start up gals and guys start up well and then hit walls that you can help them open the door and go through if you have the will and right skills SAS Update -- Caporicci & Larson â€“ San Diego, Orange County, Oakland, and Sacramento By : Brian Kelly Caporicci & Larson Report - In May of 2006 the Office of Management and Budget issued a new revised supplement for OMB A-133. This revised supplement had several changes made to grant program narratives on the program requirements… Promise a Rose Garden and Your Business Will Fail By : Helmut Flasch I have learned the hard way and have to admit it is difficult not to slip into promising a rose garden. It sounds so good and feels like it will clinch the sale, but in many cases it actually backfires right away. Creating Customer Service Excellence By : Amy Nutt In a fast paced, dynamic environment like a customer facing group, there is potential for great wins and some losses as far as attracting, gaining and retaining customers go. 10 Reasons to Implement a Customer Service Program By : Kris Koonar Customers are the most important elements for the success of a business. Attaining and retaining the customers is one of the most important and essential tools for the success of any business. Customer Service and The Human Experience By : Rosanne Dausilio, Ph.D. Historically, customer service was delivered over the phone or in person. Customers didn’t have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible touch points of entry for any given interaction. 800 Numbers Bring Leads - If It Doesn't Cost Anything, They'll Call By : Anna Woodward How do I find you, how do I find out where you are, and how fast can I talk to you? Call Center Deflection and KCS Provide a Significant Return on Investment By : Randy Ross The Return on Investment factors from implementing call center deflection coupled with Knowledge-Centered Support (KCS) principals can be separated into hard and soft savings. Hard savings include increased capacity without the need for additional headcount, increased call deflection, and decreased time to train a new agent. Do You Have A Customer Appreciation Plan? By : Ken Harrington If you haven't gone out of your way to tell your customer how much you appreciate them, what makes you think they will go out of their way to tell you, and others, how much they appreciate you? Business Thank You Cards By : Ken Harrington If you own a business, sending thank you cards is one of the most prosperous actions you can take. You'll have more repeat business, gain more referrals, and at the end of the day, have more added to your bottom line. 7 Tips To Increase Your Referral Business By : Ken Harrington Most small business owners start off building their businesses through referrals. Yet not a single one understands and uses the power of this great marketing method. Customer Service ~ The Bread and Butter of Your Virtual Assistant Business By : Tawnya Sutherland An article on how create loyalty through extraordinary customer service within your online business Effective Customer Communication By : Jonathon Hardcastle Organizations are open dynamic systems for transforming resource inputs into saleable outputs (goods & services). They are created to provide useful products and services that satisfy the needs of customers and provide value to stakeholders. Knowing What is Good Customer Service Satisfaction By : Dave Poon When was the last time you had encountered an unforgettable buying experience? How To Understand Your Customers By : David Gass Explains how best to understand your customers and serve them adequately.
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